Purpose of the job
This is a key role within the organisation. The main purpose of this role is to work with customers to identify and deliver personalised good quality outcome to the highest standards to support and maximise their independence and wellbeing. This role will include working as a Trusted Assessor assessing functional ability providing advice on daily living equipment, adaptations, assistive technology, Community and other resources with an emphasis on reablement in Digital Care Solutions, promoting and maximising independence and wellbeing.
You will work as part of the area Social Care Team alongside colleagues in the organisation to support effective integration between health and social care ensuring systems are joined up an accessible for all customers. You will be expected to promote our vision, objectives and priorities effectively to our customers and partners and the public and always inspire others by role modelling our organisational values. You will promote a culture of value for money outcome-based customer focus and continuous improvement.
You will work within a team in a geographical area of Suffolk although all teams are based at our main offices.
What we expect of you:
- To carry out asset-based assessments/reviews
- Carry out background research on referrals
- To work within budgetary constraints to achieve value for money for customers, carers and the service
- To give good financial and benefit advice
- To develop skills and guidance of Occupational Therapists supported by the Occupational Therapy Good Practice Guide to assess functional ability with an emphasis on reablement and advise on options for maximising and maintaining independence including Daily Living Equipment and adaptations, championing use of Assistive Technology including the Digital Care Solutions.
- To appropriately identify eligibility in line with current legislation and policy.
- To advise customers and carers concerning their rights, the options available to them and how they can be better supported.
- To implement and review Short Term Enablement Plans, identify Personal budgets and implement and review Support Plans with customers.
- To explore with customers and carers creative ways in which their needs may be met by applying the principles of Supporting Lives Connecting Communities (SLCC) model.
- Assist and support customers to make sometimes difficult decisions about their future
- To work within Organisational policies and procedures.
- To have case responsibility for allocated customers.
- To share knowledge and learning with colleagues and support team development
- To participate effectively in internal team working such as duty rotas and buddy systems.
- Contribute to the team system responding to urgent work.
- To contribute effectively to supervision team meetings, training and staff development opportunities.
- To liaise with other professionals to provide appropriate advice and information.
- To maintain links with a wide range of agencies in voluntary organisations.
- To keep timely and accurate computer records of all work undertaken with customers.
- To contribute meeting Organisational and Government performance data requirements.
Qualifications and Professional membership:
- Good standard of education with the literacy and numerical ability to calculate and record care plans.
- Experience of working with people with disabilities/practical understanding of the range of complex needs of people with disabilities.
- Completion of or interest in undertaking higher education in the social care related field.
Specialist knowledge skills and experience
- Must have a positive attitude to disability and understand the impact that this has on a person’s life.
- Basic knowledge of Adult Social Care Services.
- Knowledge and understanding of the assessment, support planning and care management process.
- Experience and understanding of a person-centred enabling approach to working with people to maximise their independence and wellbeing.
- Ability to research e.g. Provision of services & medical conditions.
- Ability to assimilate new information e.g. Policies and procedures and implement them.
- Basic IT skills and knowledge of computers for word processing, database, email.
- Self-organisation skills.
- Ability to prioritise.
- Ability to work as part of a team, be a supportive team member and share ideas, knowledge and creative thinking with colleagues.
- Good listening and communication skills.
- Ability to communicate effectively in a clear manner to individuals and groups and record information using appropriate formats.
- Awareness and understanding of people’s emotions and reactions.
- Ability to verbally explain and describe accurately.
- Negotiating skills to liaise between customers, managers and service providers.
- Ability to deal with customer problems and complaints.
- Experience of working with people who have disabilities or age-related conditions.
Values and personal qualities
- A passion for improving the lives of people with access to our services.
- Passion for delivering services with an emphasis on personal responsibility, community and health relationships, maximising independence for the people we support.
- Commitment to the safeguarding and wellbeing of people we support.
- Passion for learning and personal development to improve range of personal skills to deliver quality outcomes of the people we support.
- Ability to remain positive when challenged.
- Demonstrate the A.S.P.I.R.E Values in practice and relationships
(Achieve – we are the best we can be
Support – we work as one team
Pride – we take pride in and are proud of what we do
Inspire – we model the ASPIRE values
Respect – we give and earn respect
Empower – we empower, encourage and motivate people)
- Ability to travel to different sites.
- Enhanced DBS check is required for this role.
- A full clean UK driving license is required.
We offer a guaranteed interview to all disabled candidates who meet the minimum essential criteria for the job vacancy.
E-mail: click here
Telephone: 01473 381444